Terms & Conditions

Terms & Conditions

Continued use of this site constitutes agreement by the user to the terms contained herein.

FORMS

Please feel free to read through, sign & return any form listed that may be attached to your particular pet care need.

Service Agreement download

Veterinary Release Form download

Key Handling Form-download

 

REQUIREMENTS FOR USING OUR SERVICES

In order to utilize our services, every client must read and sign our service agreement, veterinary release form, and, if applicable, key handling form. In addition, each dog must remain current with all vaccinations as required by the NYC Department of Health and wear an identification tag at all times. We also require that dogs are suitable for our unique environment including being safe with other dogs and our staff. We require these things of all dogs so that we can provide them with the best experience possible and so that you can know that we are doing all that we can to ensure the health and safety of your dog and our staff in the context of our cage-free and off-leash environment.  For an overnight stay, please be aware our 24-hour care is priced on a 24-hour period.  A pick-up after this period will incur an additional charge.  Please note that unless otherwise noted in writing all services and products are non-refundable.  For more information ask us any questions that you might have.

DISCLAIMER

 

The materials and information appearing on this website are provided for informational use only. Transmission or receipt of any information or materials from this website does not create a contractual relationship. 

 

COMMUNICATION

 

The company welcomes inquiries from prospective clients and others who have not previously been serviced by the company. Providing information to the company through e-mail, the "Contact Us" form on this website, or otherwise, will not create contractual relationship.  No contractual relationship will be formed unless there is an express agreement between both the company and the client.

 

Furthermore, information sent through or by e-mail may not be secure, and therefore the information contained in any such communication may not be privileged or confidential.  Non-clients contacting us by e-mail should refrain from disclosing information which they would consider sensitive or confidential until and unless a contractual relationship has been established or we have specifically consented in advance to receive the information.

 

THIRD PARTIES

 

This website may contain links to information and other matters on websites not maintained by the company.  The company is not responsible for the content of these other web sites.  These links are intended solely for your convenience, and are in no way meant to represent an affiliation or endorsement with the company.

 

PRIVACY POLICY

 

Privacy Statement describes the types of personal information the company collects through the website located at (the “Site”), and how we use, share and protect that information. This Privacy Statement does not govern the collection of information through any website, or any other means, other than through the Site.

 

Personal Information We Collect and How We Use It

 

We do not collect personal information through the Site unless you voluntarily provide such information to us. Personal information such as name, address, phone number and email address is collected through the Site from visitors who submit a contact or request form, register for events, or request that we provide a link to the Site to a third party. We use personal information to respond to your inquiries, register you for events, or for any other purposes for which you provide such information.

 

Tracking and Cookies

 

Our web server automatically recognizes and records certain information about visitors to the Site. This includes date and time of access, IP address, web browser type and version, and address of the website from which you entered the Site. The web server does not record e-mail addresses. We use this information only to optimize and improve the content of the Site.

 

We use temporary, session-specific cookies to track website traffic. Cookies do not reveal or contain any identifying or personal data, cannot read any information on your computer, and cannot interact with other cookies on your hard drive. Cookies stay on the user’s hard drive to identify site visits and whether the user is a returning visitor.

 

Information We Share

 

We do not sell, rent, or otherwise share personal information about visitors of the Site, except as described herein. We may share non-personal information with third parties who provide us statistical information about the use of the Site.

 

Information Security

 

We undertake reasonable security measures to protect the information collected through the Site. While we place a priority on the security of personally identifiable information, we cannot guarantee the security of any information you transmit to us through the Site.

 

Updates to this Privacy Statement

 

We may change this Privacy Statement at any time without prior notice to you. We will post a notice on the home page of the Site to notify you of any significant changes to this Privacy Statement.

 

VACCINATIONS REQUIRED

The health of the dogs in our care is our number one priority. To that end, we require that all dogs using any of the company’s service(s) be currently vaccinated against rabies, distemper, hepatitis (adenovirus), parainfluenza, parvo and Bordetella. That commonly means that you need the following vaccinations administered by a veterinarian:

  • Rabies

  • DHPP

  • Bordetella

Most NYC veterinarians administer a booster commonly referred to as DH2PP, DA2PP, DHPP, or Distemper/Parvo which vaccinates against distemper and parvo, in addition to hepatitis (adenovirus), and parainfluenza. Please consult with your veterinarian to ensure that you have the proper vaccine coverage. Please note that for puppies this means that your puppy must be up to date with their current series based on their age.

INJURIES

While we make every effort to ensure that each dog in our care is as safe as possible, injuries can occur. If your dog is injured while in our care for any reason and requires outside medical attention, the company will follow the procedures set forth in our Veterinary Release form. Specifically, the company will endeavor to contact the owner, secondary owner, and/or emergency contact. In the event that no contact can be reached, Soma’s Pet Services, Inc.  will seek appropriate medical care for your pet(s). Soma’s Pet Services, Inc. will make every attempt to take your pet(s) to the Veterinarian listed blow, however, if your veterinarian is not available, Soma’s Pet Services, Inc. will bring your pet(s) to an appropriate clinic. 

 

24-HOUR CARE RATES

In order to serve you 365 days per year, and just like a hotel, our rates for 24-Hour Care vary throughout the year. Please note that our rates for 24-hour care are higher on the following federal holidays:

New Year’s Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving, Christmas Eve Day, Christmas Day, New Year’s Eve.

In addition, we have six extended holiday periods, which are the Saturday and Sunday of MLK Day, Memorial Day, 4th of July, and Labor Day Weekends, as well as the Friday to Sunday after Thanksgiving and December 26th to December 30th, during which we charge a higher rate per 24-hour period. 

* 10% discount offers to be applied to the total of nights & not applicable to add-on services.

Dog Boarding placement subject to approval pending results of a prior meeting to stay & Veterinary Release Form

Cancellations: for walking services; 48 hours advanced notice $0 charge, 24 hours’ notice will result in 25% fee, and less than 24hrs results in a 50% fee (fee refers to original agreed service cost).

For boarding services 5 days advance notice $0 charge. Less than 5 days’ notice results in a 25% fee, same day notice 50% fee (fee refers to originally agreed on service cost).